Among the shareholder proposals investors voted on Thursday was one that would require Starbucks' board to begin succession planning at least three years before an expected transition.Īnother shareholder proposal would require Starbucks to commission a third-party assessment of its commitment to workers' collective-bargaining rights. Some investors were unhappy with that move, saying Starbucks should have had a more robust succession plan in place when former CEO Kevin Johnson retired last April. Schultz will remain on the company’s board. Narasimhan succeeds longtime Starbucks leader Howard Schultz, who came out of retirement last spring to serve as interim CEO while the company searched for a new chief executive. “Together, we have acknowledged the opportunity for a refounding of Starbucks.” "My immersion provided me with exposure to every aspect of Starbucks business, culture, and brand," he said. Narasimhan said he would like to see Starbucks evolve into a more global company, be less wasteful and move with greater speed. Starbucks worker now makes $17.50 per hour. A reinvention plan announced last fall is updating equipment and layouts to make stores more efficient and increasing employee retention with better pay and benefits, he said. Narasimhan said his first priority is addressing some of the company's limitations. "I’ve loved and learned so much about the retail experience from working in our stores, and can now make an excellent French press if I do say so myself." I wanted to really understand what they do and how they do it," Narasimhan said in comments emailed to The Associated Press. We are performance driven, through the lens of humanity."I felt it was very important to start as a barista. With our partners, our coffee and our customers at our core, we live these values:Ĭreating a culture of warmth and belonging, where everyone is welcome.Īcting with courage, challenging the status quo and finding new ways to grow our company and each other.īeing present, connecting with transparency, dignity and respect.ĭelivering our very best in all we do, holding ourselves accountable for results. To inspire and nurture the human spirit – one person, one cup and one neighbourhood at a time. And with every cup, we strive to bring both our heritage and an exceptional experience to life. Today, with more than 32,000 stores in 80 countries, Starbucks is the premier roaster and retailer of specialty coffee in the world. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. He left Starbucks for a short period of time to start his own Il Giornale coffeehouses and returned in August 1987 to purchase Starbucks with the help of local investors.įrom the beginning, Starbucks set out to be a different kind of company. A place for conversation and a sense of community. He had a vision to bring the Italian coffeehouse tradition back to the United States. In 1983, Howard travelled to Italy and became captivated with Italian coffee bars and the romance of the coffee experience. From his first cup of Sumatra, Howard was drawn into Starbucks and joined a year later. In 1981, Howard Schultz (Starbucks chairman, president and chief executive officer) had first walked into a Starbucks store. The name, inspired by Moby Dick, evoked the romance of the high seas and the seafaring tradition of the early coffee traders. From just a narrow shop front, Starbucks offered some of the world’s finest fresh-roasted whole bean coffees. It was true when the first Starbucks opened in 1971, and it’s just as true today.īack then, the company was a single store in Seattle’s historic Pike Place Market.
We make sure everything we do honours that connection – from our commitment to the highest quality coffee in the world, to the way we engage with our customers and communities to do business responsibly.įrom our beginnings as a single store nearly forty years ago, in every place that we’ve been, and every place that we touch, we've tried to make it a little better than we found it.Įvery day, we go to work hoping to do two things: share great coffee with our friends and help make the world a little better.
It’s just a moment in time – just one hand reaching over the counter to present a cup to another outstretched hand. It happens millions of times each week – a customer receives a drink from a Starbucks barista – but each interaction is unique.
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